Ask us anything
Here's what people ask most often. Anything we haven't covered, email us at support@livegoodbetterbest.com and we'll get back to you. We like the awkward ones.
Shopping & Delivery
How much is shipping?
Standard shipping is $8, Express Shipping is $19.99 and is typically 1-2 days. There is free shipping on orders over $150. Local delivery is $5, also free over $150. Local pickup from the store is always free.
Where do you deliver?
Local delivery covers everywhere in a 6 mile radius of our store.
Can I return something?
Because of what we sell, we can't take back opened products unless something arrives damaged or faulty. If anything isn't right, contact us and we'll make it right.
Do you sell gift cards?
Not at the moment. Our kits make good gifts in the meantime.
Kits & gifts
What's in a kit?
Each one is a small group of products we use ourselves and know work well together. What's inside is listed on every kit page.
Can I send a kit as a gift?
Yes. Add the recipient's address at checkout and tell us in the notes if you'd like it treated as a gift.
Can I change what's in a kit?
The kits are fixed, but most pages suggest add-ons. If you want something built from scratch, get in touch and we'll help.
Products & ingredients
How do you choose what to sell?
We check ingredients against multiple databases and avoid anything known to be a carcinogen, neurotoxin or hormone disruptor. Then we use it ourselves, often for years, before it reaches the shelf.
How do I know it actually works?
Everything we sell, we use at home. Not every product suits every person, but nothing gets stocked on good intentions alone.
You don't stock something I want. Can you find it?
Often, yes. Tell us what you're looking for and we'll see whether there's a better version of it.
How do I recycle the packaging?
Most glass and aluminum can be refilled, reused, or recycled locally. Compost Nashville is a good option for paper and cardboard.
Refills
How does refilling work?
Bring your empties to the store and we'll fill them by the ounce, so you pay for what you use rather than for another bottle.
Can I try before committing?
Yes, and we'd encourage it. Buy a small amount first and come back for more if you like it.
Can you refill at my house?
Yes. As part of our Services we can come to your house and refill everything, or if you'd rather we didn't come inside, leave your empties on the porch and we'll fill them and leave them there. Find out more here.
Visiting the store
Where are you?
5202 Centennial Blvd, Suite 101, in the Nations. There's parking, and the refill bar is inside.
When are you open?
Monday to Thursday 9am to 6pm, Friday and Saturday 9am to 5pm. Closed Sunday.
Can I just come and ask questions?
Please do. Bring a product you're unsure about and we'll read the label with you.
Services
Do you have professional skincare and beauty services?
Yes! We have a wonderful professional Esthetician who can give consultation in makeup color matching, skincare consultations and full makeup applications. You can find out more here.
Do I have to change everything at once?
No, and we'd rather you didn't. Most people start with one room or one product.
I'm not in Nashville. Can you still help?
Yes, consultations work over video, and we'll build a plan around what we can ship and what you can find locally.